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AutoSupport emails with body.7z attachment not received

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Category:
cloud-volumes-ontap-cvo
Specialty:
cloud_provider_agnostic
Last Updated:

Applies to

  • Cloud Volumes ONTAP (CVO)
  • ONTAP 9
  • AutoSupport(ASUP)

Issue

  • AutoSupport emails with the body.7z attachment are not being received by the user when configured with HTTPS on CVO.
  • AutoSupport is being sent to NetApp Support successfully.

Cause

SMTP server is not reachable
 
Example:
[kern_notifyd:info:2633] 0x80bba5500: 0: ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host xx.xx.xx.xx destination failed. Reason: Timeout was reached

Solution

Check the network and SMTP server to ensure the SMTP server is reachable and functional.
 
Note:
  • AutoSupport can be sent to NetApp Support via HTTPS or SMTP, depending on the configured setting. 
  • To send AutoSupport to the user's email address (-to, -noteto, -partner-address settings), the SMTP mail server (-mail-hosts) must be configured.
     

Partner Notes

partnerNotes_text
 

Additional Information

Internal Notes

internalNotes_text
For Translation

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