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AWS CVO instance shuts down after reboot upon upgrade

Last Updated:

Applies to

  • Amazon Web Services (AWS)
  • Cloud Volumes ONTAP (CVO) 9.8P12


  • Instance is observered to be hung during boot for 1 hour during a CVO upgrade process for an HA pair
  • Using BlueXP, the instance shuts down without notice or user interaction.
  • Have to use the AWS EC2 console to turn it back on as it shows in stopped status.
  • SERVER.LOG from the connector reports the following:
    2023-05-27 09:19:31,041 UTC WARN  [Update System Image           ] [f550ef82-c59e-4958-83d0-xxxxxxxxxxx] [xxxxxxxxxxx   ] [] ( 
    Instance stopped while starting. Going to retry$InstanceStoppedDuringStartException: Instance stopped during start
  • The timeline in BlueXP reports
  • Error:Failed to start AWS instance
    {  "toVersion": "",  "fromVersion": "9.11.1P8",  "updateType": "EXTERNAL_FILE",  "workingEnvironmentName": "theWorkingenvironment",  "updateParameter": "",  "fromImage": "9.11.1P8",  "workingEnvironmentId": "VsaWorkingEnvironment-xxxxxxx"}

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