AWS CVO instance shuts down after reboot upon upgrade

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Visibility:: Public

Votes:: 0

Category:: cloud-volumes-ontap-cvo

Specialty:: cloud

Last Updated:

Applies to

Amazon Web Services (AWS)

Cloud Volumes ONTAP (CVO) 9.8P12

Issue

Instance is observered to be hung during boot for 1 hour during a CVO upgrade process for an HA pair
Using BlueXP, the instance shuts down without notice or user interaction.
Have to use the AWS EC2 console to turn it back on as it shows in stopped status.

SERVER.LOG from the connector reports the following:

2023-05-27 09:19:31,041 UTC WARN  [Update System Image           ] [f550ef82-c59e-4958-83d0-xxxxxxxxxxx] [xxxxxxxxxxx   ] [user.com] (oncloud-akka.actor.default-dispatcher-109) 
[AwsInstanceOperations:103] 
Instance stopped while starting. Going to retry
com.netapp.oncloud.modules.operations.aws.AwsInstanceOperations$InstanceStoppedDuringStartException: Instance stopped during start
                at com.netapp.oncloud.modules.operations.aws.AwsInstanceOperations$$anonfun$instanceRu

The timeline in BlueXP reports

Error:Failed to start AWS instance

{  "toVersion": "",  "fromVersion": "9.11.1P8",  "updateType": "EXTERNAL_FILE",  "workingEnvironmentName": "theWorkingenvironment",  "updateParameter": "http://10.1.1.10/9121P3_V_image.tgz",  "fromImage": "9.11.1P8",  "workingEnvironmentId": "VsaWorkingEnvironment-xxxxxxx"}