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AWS CVO instance shuts down after reboot upon upgrade

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Category:
cloud-volumes-ontap-cvo
Specialty:
cloud
Last Updated:

Applies to

  • Amazon Web Services (AWS)
  • Cloud Volumes ONTAP (CVO) 9.8P12

Issue

  • Instance is observered to be hung during boot for 1 hour during a CVO upgrade process for an HA pair
  • Using BlueXP, the instance shuts down without notice or user interaction.
  • Have to use the AWS EC2 console to turn it back on as it shows in stopped status.
  • SERVER.LOG from the connector reports the following:
    2023-05-27 09:19:31,041 UTC WARN  [Update System Image           ] [f550ef82-c59e-4958-83d0-xxxxxxxxxxx] [xxxxxxxxxxx   ] [user.com] (oncloud-akka.actor.default-dispatcher-109) 
    [AwsInstanceOperations:103] 
    Instance stopped while starting. Going to retry
    com.netapp.oncloud.modules.operations.aws.AwsInstanceOperations$InstanceStoppedDuringStartException: Instance stopped during start
                    at com.netapp.oncloud.modules.operations.aws.AwsInstanceOperations$$anonfun$instanceRu
    
  • The timeline in BlueXP reports
  • Error:Failed to start AWS instance
     
    {  "toVersion": "",  "fromVersion": "9.11.1P8",  "updateType": "EXTERNAL_FILE",  "workingEnvironmentName": "theWorkingenvironment",  "updateParameter": "http://10.1.1.10/9121P3_V_image.tgz",  "fromImage": "9.11.1P8",  "workingEnvironmentId": "VsaWorkingEnvironment-xxxxxxx"}
    

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