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Workload Security Agent not connected due to expired certificate

  1. Last updated
    Nov 26, 2024
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Category:
data-infrastructure-insights
Specialty:
cloud
Last Updated:
11/26/2024, 11:57:23 AM

Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights) Services 
  • Software Workload Security (SWS)

Issue

  • Workload security agent showing status "Not Connected"
  • The agent service is not running inside the host VM
  • when restarted, fails again after a few moments
  • agent.log:
    [INFO] [prod] [3d532211-f783-44fb-805a-233ca946bdea] [22f222a8-3120-47d6-a726-b4a8010c34a8] [agent-AcqAuthenticationKeyGenerator] - Certificate signing request is created successfully.
    [ERROR] [prod] [3d532211-f783-44fb-805a-233ca946bdea] [22f222a8-3120-47d6-a726-b4a8010c34a8] [agent-CommunicationManager] - Received status code 401 and status response [] for the request POST:/rest/v1/agents/cert
    [ERROR] [prod] [3d532211-f783-44fb-805a-233ca946bdea] [22f222a8-3120-47d6-a726-b4a8010c34a8] [agent-CommunicationManager] - Certificate request failed, reason: Sign Agent certificate request failed. Failed to login: cannot find Authorization header
    [INFO] [prod] [3d532211-f783-44fb-805a-233ca946bdea] [22f222a8-3120-47d6-a726-b4a8010c34a8] [agent-AcqAuthenticationKeyGenerator] - Restoring agent certs from /opt/netapp/cloudsecure/agent-certs/acqkeys_backup
    [ERROR] [prod] [3d532211-f783-44fb-805a-233ca946bdea] [22f222a8-3120-47d6-a726-b4a8010c34a8] [agent-ActorSystemImpl] - Failed to configure agent. Reason: Certificate request failed, reason: Sign Agent certificate request failed. Failed to login: cannot find Authorization header}}

 

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