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What happens when a Cloud Insights trial subscription ends without renewing

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Applies to

Cloud Insights

Answer

Customer deprovisioning

  • Email notifications are sent out at various intervals to inform the customer their subscription is expiring. Once the subscription has expired, the UI is restricted and a grace period begins for data collection. The customer is then notified via email.
  • Trial subscriptions have a 14-day grace period and paid subscription accounts have a 28-day grace period. After the grace period has expired, the customer is notified via email that the account will be deleted in 2 days. A paid customer can also request directly to be off the service.
  • Additional Information on Cloud Insight subscription can be found at Subscribing to Cloud Insights

Any further questions regarding Cloud Insights subscriptions contact your account team representative

Additional Information

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