Skip to main content
NetApp Knowledge Base

Unable to log into CI with NSS account after deleting Cloud Central or auth0 account

  1. Last updated
  2. Save as PDF
Views:
205
Visibility:
Public
Votes:
0
Category:
data-infrastructure-insights
Specialty:
bluexp_insights
Last Updated:

Applies to

  • NetApp Cloud Insight Services (CI)
  • NetApp BlueXP
  • NetApp Cloud Central/Auth0 account
  • NetApp Support Site (NSS) SSO account

Issue

  • NetApp Cloud Central/native Auth0 account created with the same email address as NetApp Support Site (NSS) SSO account
  • Monitoring of CI is not available due to login issues to CI account using NSS account after deleting Cloud Central account/Auth0 account
  • error:
We encountered a problem accessing your Cloud Insights site.
Please try again later.
Please contact NetApp customer support or visit the NetApp support site for more information.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.