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Unable to access CI tenant or BlueXp after updating certificates on IDP server

  1. Last updated
    Oct 11, 2024
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179
Visibility:
Public
Votes:
0
Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:
10/11/2024, 12:15:54 AM

Applies to

  • Data Infrastructure Insights/Cloud Insights
  • Federation setup

Issue

  • Unable to access CI tenant or the federation setup page to import the new IDP server certificate.
  • Error seen:

Login Failed 
You may have pressed the back button, refreshed during login, opened too 
many login dialogs, or there is some issue with cookies, since we couldn't find 
your session. Try logging in again. If the problem persists please contact 
NetApp Cloud Support. 
access_denied: Invalid thumbprint (configured: 812D7xxxxxxxxxxD. calculated: 4140A11Dxxxxxx) 

 

 

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