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Removing Duplicate BlueXP Identities in Data Infrastructure Insights

  1. Last updated
    Mar 26, 2025
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Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:
3/26/2025, 2:27:03 AM

Applies to

Data Infrastructure Insights (DII) (formerly Cloud Insights)

Issue

  • If you are trying to log on to Data Infrastructure Insights (DII) URL and getting one of the error/screenshots mentioned below, NetApp support needs to check for duplicate user entry.

 

  • Error :

Data Infrastructure Insights
We encountered a problem accessing your Data Infrastructure Insights site.
Please try again later.
Please contact NetApp customer support or visit the NetApp support site for more information
 

  • Error :

Data Infrastructure Insights
We encountered a problem accessing your Data Infrastructure Insights tenant.
Access Denied.
Please contact NetApp customer support or visit the NetApp support site for more information.

DII login error.png

  • Error
    Oops! Something went wrong.
    The provided email address is already associated with Cloud Central user login credentials. You'll need to log in
    with this email address and the password that you created. Using multiple login methods with the same email
    address is not supported.
    Contact NetApp Cloud Support
    https://mysupport.netapp.com/site/help
    Close detailed error message
    access_denied: with email already exists via
    regular signup or SSO federation

    Removing Duplicate BlueXP Identities in Cloud Insights.

 

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