Skip to main content
NetApp Knowledge Base

Data Infrastructure Insights(DII)  Acquisition Unit Heartbeat failed

Views:
17
Visibility:
Public
Votes:
0
Category:
data-infrastructure-insights
Specialty:
cloud
Last Updated:
4/13/2025, 2:53:42 PM

Applies to

Data Infrastructure Insights (DII)

Issue

  • The connection status of the Acquisition Unit, shown in Observability Collectors Acquisition Units,  is 'heartbeat failed'.
  • Error seen in the logs-

[2025-04-07 06:56:13.453] [AuServiceImpl-HEARTBEAT] [INFO] [com.netapp.ci.au.utils.LogIngestUtils] [] [] [] [] [[log_ingest_utils] Logging: [HEARTBEAT] Acquisition unit auxxxxx at IP address 10.x.x.x . Heartbeat overdue by: 4232292 seconds]

2025-02-12 06:45:54,076 ERROR [ATM-Force Acq Listener] com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceEventsManager - Failed to retrieve events. Request to <DII_Tenant_URL> failed: Socket closed 

Caused by: java.net.SocketException: Socket closed

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.