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Data Infrastructure Insights acquisition unit shows status of "Heartbeat failed"

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Category:
data-infrastructure-insights
Specialty:
bluexp_insights
Last Updated:

Applies to

Data Infrastructure Insights (DII) (formerly Cloud Insights)

Issue

  • DII Acquisition Unit (AU) shows status of "Heartbeat failed"
  • PKIX error present in the acq.log, indicating a Data Infrastructure Insights endpoint certificate is not recognized: 
    2023-06-16 02:37:46,660  WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1723) - Request failed, retrying in 333 ms: Error executing HEAD request to /.
com.netapp.ci.sharedlibs. http.RequestException: Error executing HEAD request to /.
[...]
Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
[...]
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
[...]
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

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