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Connection Status of Acquisition Unit in Data Infrastructure Insights shows as "Heartbeat Failed"

  1. Last updated
    Nov 28, 2024
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Views:
319
Visibility:
Public
Votes:
1
Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:
11/28/2024, 9:09:59 AM

Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • DII Acquisition Unit (Linux)

Issue

Connection Status of Acquisition Unit in DII shows as "Heartbeat Failed".

We can see the following errors from the acq logs:

2023-06-16 03:19:32,452  INFO [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1124) - Created new single-use HTTP client
2023-06-16 03:19:33,058  WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1738) - Request failed after 25 attempts in 300230 ms: /rest/v1/au/login/<tenant_ID>
2023-06-16 03:19:33,059 ERROR [main] com.onaro.sanscreen.acquisition.framework.mgmt.AcquisitionUnitManager (AcquisitionUnitManager.java:380) - Failed to report AU opStatus 'ok, restarting': Error executing GET request to /rest/v1/au/login/<tenant_ID>.
com.netapp.ci.sharedlibs. http.RequestException: Error executing GET request to /rest/v1/au/login/<tenant_ID>.

2023-06-16 03:19:33,061 ERROR [main] com.onaro.sanscreen.acquisition.framework.Main (Main.java:166) - Main - CI cluster unreachable: Error executing HEAD request to /.
com.onaro.sanscreen.acquisition.framework.FrameworkException: CI cluster unreachable: Error executing HEAD request to /.

2023-06-16 03:19:43,063 ERROR [Main End Request Listener] com.onaro.sanscreen.acquisition.framework.StopListenerThread (StopListenerThread.java:245) - Main - Failed to signal acquisition to stop: Socket closed
java.net.SocketException: Socket closed


2023-06-16 03:20:14,586  INFO [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1124) - Created new single-use HTTP client
2023-06-16 03:20:15,494  WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1738) - Request failed after 8 attempts in 30623 ms: /
2023-06-16 03:20:15,495 ERROR [main] com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService (FrameworkService.java:84) - Framework service start error: CI cluster unreachable: Error executing HEAD request to /.
com.onaro.sanscreen.acquisition.framework.FrameworkException: CI cluster unreachable: Error executing HEAD request to /.
2023-06-16 02:37:46,660  WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1723) - Request failed, retrying in 333 ms: Error executing HEAD request to /.
com.netapp.ci.sharedlibs. http.RequestException: Error executing HEAD request to /.
.
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Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
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Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
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Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

 

 

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