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Cloud Insights or OnCommand Insight fail to monitor the ONTAP Cluster after the cluster certificate was updated

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Category:
data-infrastructure-insights
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oci
Last Updated:

Applies to

  • Cloud Insights (CI)
  • OnCommand Insight (OCI)

Issue

After updating the cluster certificate, Cloud Insights or Oncommand Insight monitoring of the cluster fails.

  • Error in the Cloud Insights UI:

Error retrieving data: Failed to execute request: Failed to parse server certificates: cluster-identity-get|||

  • Error in the OnCommand Insight UI:

Internal error: No cluster model exists.

  • When reviewing the recording files on the Cloud Insights Acquisition Unit:

/opt/netapp/cloudinsights/logs/acq/v2_93_<datasource id>_<date>_<time>_foundation_<cluster_name_or_ip>.zip/root/log_sample.log

2023-11-23 16:51:51,279 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] dawnr-cl.amer-oc.local [Error retrieving data] - Failed to execute request: Failed to parse server certificates: cluster-identity-get||| ([Device name https://cluster_name_or_ip:443]: Failed to execute request: Failed to parse server certificates: cluster-identity-get|||)
com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Failed to execute request: Failed to parse server certificates: cluster-identity-get|||
...
Caused by: javax.net.ssl.SSLHandshakeException: Failed to parse server certificates
...
Caused by: java.security.cert.CertificateParsingException: java.io.IOException: URI name must include scheme:cluster_name_or_ip
...
Caused by: java.io.IOException: URI name must include scheme:cluster_name_or_ip

  • When reviewing the recording files on the OnCommand Insight Acquistion Unit (either local or remote):

<install path>\SANscreen\acq\log\foundation_cluster_name_or_ip_<datasource id>_<date>_<time>.zip\<unix timestamp>\recording_foundation-cluster_name_or_ip.dat

<<< BADRESPONSE >>>
http/1.1 599 Failed to execute request: Failed to parse server certificates: cluster-identity-get|||
<<< BADRESPONSEEND >>>

 

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