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Cloud Insights floods customer with alert notifications after maintenance event

  1. Last updated
    Nov 4, 2024
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Category:
data-infrastructure-insights
Specialty:
bluexp_insights
Last Updated:
11/4/2024, 1:28:04 AM

Applies to

  • Cloud Insights (CI)
  • Pager Duty

Issue

  • Customer performs CVO upgrades to all clusters across multiple regions and suspends Cloud Insight (CI) alert notification during maintenance
  • After completion of the maintenance, alert notifications were resumed which cause CI to flood the customer with over 400 "Resolved" alerts
  • Since the alerts are configured in CI to send to a 3rd party ticket system, over 400 false alarm tickets are created for alerts triggered during the maintenance event that have already resolved  themselves

 

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