CI does not show performance data for storage devices under Hitachi OpsCenter

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Views:: 42

Visibility:: Public

Votes:: 0

Category:: data-infrastructure-insights

Specialty:: bluexp

Last Updated:

Applies to

Cloud Insight Services (CI)
Hitachi OpsCenter

Issue

CI doesn't show any performance data for devices added on OpsCenter data collector
The data is visible when checking from the OpsCenter GUI on browser under Ops Center Analyzer detail view
CI GUI shows error HTTP 500 on the REST API call with Raw Response

CI acquisition unit performance recording logs:

<<< REQUEST >>>

GET https://<OpsCenter_Analyzer_Detail_View>:22016/Analytics/RAIDAgent/v1/objects/RAID_PI_LDA?hostName=<OpsCenter_Analyzer_Probe>&agentInstanceName=<Storage_device>&startTime=2024-09-01T16%3A38Z&endTime=2024-09-01T16%3A42Z HTTP/1.1

Authorization: ********

Content-Type: application/json

<<< REQUESTEND >>>

<<< RESPONSE >>>

HTTP/1.1 500

Date: Sun, 01 Sep 2024 16:42:09 GMT

Server: CosminexusComponentContainer

X-Frame-Options: SAMEORIGIN

X-XSS-Protection: 1; mode=block

X-Content-Type-Options: nosniff

Content-Security-Policy: frame-ancestors 'self'

Cache-Control: no-cache, no-store

Vary: Accept-Encoding

Content-Type: application/json;charset=utf-8

Connection: close

{"errorSource":https://<OpsCenter_Analyzer_Detail_View>:22016/Analytics/RAIDAgent/v1/objects/RAID_PI_LDA?hostName=<OpsCenter_Analyzer_Probe>&agentInstanceName=<Storage_device>&startTime=2024-09-01T16%3A38Z&endTime=2024-09-01T16%3A42Z,"message":"Agent REST Web Service on the agent host could not be accessed. (agent host = <OpsCenter_Analyzer_Probe>)","messageID":"KNAQ35004-E","actions":["Perform one of the following procedures:\n- Check the status of Agent REST Web Service on the agent host.\n- If the settings of Agent REST Web Service on the agent host were changed, refresh the agent information.\n- Check the network settings, and revise if necessary."]}

<<< RESPONSEEND >>>

<<< TIME >>>

47

<<< TIMEEND >>>