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Acquisition Unit in Data Infrastructure Insights shows as "Heartbeat Failed"

  1. Last updated
    Nov 27, 2024
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Views:
159
Visibility:
Public
Votes:
3
Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:
11/27/2024, 11:20:36 AM

Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Acquisition Unit (Linux/Windows)

Issue

  • Status of Acquisition Unit in DII shows as "Heartbeat Failed"
  • Both the Acquisition Agent and Workload Security Agent installed on the same server. (allowed but not recommended)
  • acq.log:

ERROR [main] com.onaro.sanscreen.acquisition.framework.Main (Main.java:207) - Main - failed to start services: CI cluster unreachable: Error executing HEAD request
to /.
INFO [main] com.onaro.sanscreen.acquisition.framework.mgmt.AcquisitionUnitManager (AcquisitionUnitManager.java:338) - Reporting AU opStatus 'ok, restarting'
INFO [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1265) - Acquisition Unit logging into Cloud Insights...
INFO [main] com.netapp.oci.common.vault.WildFlyVault (WildFlyVault.java:42) - AUDIT: Retrieve keystore_new_password.d4af6e0d-5d7f-4f72-bc45-41bde76feb36 from vault
INFO [main] com.netapp.oci.common.vault.WildFlyVault (WildFlyVault.java:42) - AUDIT: Retrieve truststore_new_password.d4af6e0d-5d7f-4f72-bc45-41bde76feb36 from vault
INFO [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1124) - Created new single-use HTTP client
WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1723) - Request failed, retrying in 495 ms: Error executing GET request to /rest/v1/au/login/c93d6923-340e-4de8-a2f8-df70be8ce2a5.
com.netapp.ci.sharedlibs. http.RequestException: Error executing GET request to /rest/v1/au/login/c93d6923-340e-4de8-a2f8-df70be8ce2a5.
.
.
.
Caused by: org.apache. http.conn.HttpHostConnectException: Connect to 172.23.64.2:3128 [/172.23.64.2] failed: Connection refused (Connection refused)
.
.
.
Caused by: java.net.ConnectException: Connection refused (Connection refused)
.
.

ERROR [main] com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService (FrameworkService.java:84) - Framework service start error: CI cluster unreachable: Error executing HEAD request to /. Response failed with status 407: Proxy Authorization Required.
.
.
Caused by: com.netapp.ci.sharedlibs.http.RequestException: Error executing HEAD request to /. Response failed with status 407: Proxy Authorization Required.

  • The acquisition unit version is older than latest version

 

 

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