Data Broker logs downloads from Cloud Sync UI fails due to 7zip package not installed

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Views:: 305

Visibility:: Public

Votes:: 1

Category:: cloud-sync

Specialty:: bluexp

Last Updated:

Applies to

Cloud Sync

Issue

Data Broker log download from Cloud Sync UI fails.

Data Broker logs show 7z command execution fails since 7zip package is missing

[INFO] [MASTER] [0] [14671] Handle download-logs message: { receiveTimeStamp: 1647843907879, lastVisibilityTimeoutChange: 1647843907879, body: { name: 'Data-Broker-Azure-CGC-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs' }, receiptHandle: 'AQEBuJDY2mOE1xs03jngCZY44e2xUTIn03BFc66uIeVKjqFjF2wFl Vc0hdSODCzQDqhjXizdzOd4sqHggTszbJJn4Fa8tEHu3vFSv77k7kJzx0eo4dvCRmJKSU9GbGvVKH4uLcSyWT5R0Mj/L Hathwm5xXh6mrQCKwzAu w731PrszdHmInFArcd2xXfsZmb02vZon/MeF3sSorJPqW1Ri89 CSFMEZnStHr3dOSyw1sujUi/beitfXxtdgLYREKSnzBmTbvt7mcBb wz4WQJRuCh8J 2p93maMmv1nWsBBIO8UjL5tBuuAMjyDqXkVS9P St1/alHuc5Ztmao9omPtS62on7km9cHKpbWgFEp8P NU noYICqo/2uxEngntwxNrPF8wtTBsMes5WFwqqgjhmA1S76A6rzUy3EtW5HWTWbtPv5oeYgk1N4 sXOvaZn', attributes: { dataBrokerId: '62xxxxxxxxxxxxxxxx', groupId: '622fffffffffffffffffffff', requestId: '78c954d7-00ae-4c6d-beeb-3801fd1130de', type: 'download-logs', approximateReceiveCount: '1' } }

[INFO] [MASTER] [0] [14671] Creating zip directory request : { tempDirectory: './tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs', zipName: '62xxxxxxxxxxxxxxxx-logs', content: [ './logs', './config/local.json' ] }

[INFO] [MASTER] [0] [14671] Executing command { command: '7z a ./tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs/62xxxxxxxxxxxxxxxx-logs ./logs ./config/local.json', timeout: undefined }

[ERROR] [MASTER] [0] [14671] Failed to execute command Error: Command failed: 7z a ./tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs/62xxxxxxxxxxxxxxxx-logs ./logs ./config/local.json

/bin/sh: 7z: command not found

at ChildProcess.exithandler (child_process.js:383:12)

at ChildProcess.emit (events.js:400:28)

at ChildProcess.emit (domain.js:475:12)

at maybeClose (internal/child_process.js:1058:16)

at Socket.<anonymous> (internal/child_process.js:443:11)

at Socket.emit (events.js:400:28)

at Socket.emit (domain.js:475:12)

at Pipe.<anonymous> (net.js:686:12) {

killed: false,

code: 127,

signal: null,

cmd: '7z a ./tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs/62xxxxxxxxxxxxxxxx-logs ./logs ./config/local.json'

}

[ERROR] [MASTER] [0] [14671] Failed to upload data broker logs Error: /bin/sh: 7z: command not found

at /opt/netapp/databroker/app.js:1:35343

at ChildProcess.exithandler (child_process.js:390:5)

at ChildProcess.emit (events.js:400:28)

at ChildProcess.emit (domain.js:475:12)

at maybeClose (internal/child_process.js:1058:16)

at Socket.<anonymous> (internal/child_process.js:443:11)

at Socket.emit (events.js:400:28)

at Socket.emit (domain.js:475:12)

at Pipe.<anonymous> (net.js:686:12)

[INFO] [MASTER] [0] [14671] Done handling download-logs message

[ERROR] [MASTER] [0] [14671] [download-logs] fatally failed due to error: /bin/sh: 7z: command not found