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Failed to Initialize NetApp Console UI: Service Unavailable

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Category:
cloud-manager
Specialty:
netapp_console
Last Updated:

Applies to

NetApp Console agent

Issue

  • After installing a connector on an on premises system, the UI displays the following error message: 
Failed to initialize UI: Service Unavailable
  • docker ps or podman ps command does not show any containers
  • service-manager.log shows messages:

{"level":"info","message":"[+] Services started","timestamp":"2026-01-26T09:24:58.210Z"}
{"level":"error","message":"Failed update client infra status task Error: Request failed: connect ECONNREFUSED 127.0.0.1:8777","timestamp":"2026-01-26T09:25:00.032Z"}
{"level":"warn","message":"No container found for podman runtime","timestamp":"2026-01-26T09:25:00.136Z"}
{"level":"info","message":"running images []","timestamp":"2026-01-26T09:25:01.124Z"}
{"level":"info","message":"running names []","timestamp":"2026-01-26T09:25:01.124Z"}
{"level":"info","message":"Reverse dependency map for DEPENDS_ON_CONTAINERS is successfully updated.","timestamp":"2026-01-26T09:25:01.910Z"}
{"level":"info","message":"The volume /etc/ssl/certs/ is not owned by non-root user. Therefore, the container cloudmanager_snapcenter will run as default user.","timestamp":"2026-01-26T09:25:01.911Z"}
{"level":"info","message":"The volume /etc/ssl/certs/ is not owned by non-root user. Therefore, the container cloudmanager_scs_cloud will run as default user.","timestamp":"2026-01-26T09:25:01.930Z"}
{"level":"info","message":"Skipping check for container squid and will run as non root user.","timestamp":"2026-01-26T09:25:01.967Z"}
{"level":"info","message":"Skipping check for container mysql and will run as non root user.","timestamp":"2026-01-26T09:25:02.030Z"}

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