Connector in unknown status after deployment from BlueXP
- Views:
- 21
- Visibility:
- Public
- Votes:
- 0
- Category:
- cloud-manager
- Specialty:
- bluexp
- Last Updated:
- 5/26/2025, 10:34:42 AM
Applies to
- BlueXP Connector
- Amazon Web Services (AWS)
Issue
Connector deployment from BlueXP fails and connector shows up as unknown in the BlueXP Console. EC2 instance is up in AWS console but there are no containers running when checked using command
docker ps Error seen in BlueXP GUI when deployment fails :
{"message":"Waiting for agent to be active...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Failed to deploy connector.","priority":"error"}
{"message":"Connector is not ready. Attempts exhausted.","priority":"error"}
{"message":"Error: Connector is not ready. Attempts exhausted.\n at n.project (https://cloudmanager.netapp.com/static/js/AddConnector.xxxxxx.chunk.js:1:xxxx)\n at n._next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at t.next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at n.notifyNext (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxxx)\n at n._next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at t.next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:1:xxxxx","priority":"error"}Error seen in BlueXP install logs :
[INFO] 2025-05-06T17:11:21.509Z {"title":"Waiting for OCCM, It may take few minutes","success":false,"errorTitle":"Timed out waiting for http://localhost/service-manager/isHealthy","errorDescription":"Waited for 600 seconds","data":{"success":false,"requiredUrl":{"url":"http://localhost/service-manager/isHealthy","expectedStatus":[200]},"text":"connect ECONNREFUSED 127.0.0.1:80","axiosError":{"message":"connect ECONNREFUSED 127.0.0.1:80","name":"Error","stack":"Error: connect ECONNREFUSED 127.0.0.1:80\n at TCPConnectWrap.afterConnect [as oncomplete] (node:net:xxxx:xx)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":3000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"headers":{"Accept":"application/json, text/plain, */*","User-Agent":"axios/x.xx.x"},"method":"get","url":"http://localhost/service-manager/isHealthy"},"code":"ECONNREFUSED","status":null}}}