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What are the reasons users cannot log into Cloud Insights?

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cloud-insights
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Applies to

Cloud Insight (CI)

Answer

There are multiple reasons why user cannot log on to Cloud Insights, let us identify some of them here.

  1. User who try to log on to Cloud Insight see the following error in a web browser.
     
    • Reasons users cannot log into Cloud Insights
       
    • Answer
      • Remove browser cookies or try to access Cloud Insight using browser "incognito" or "private" mode
      • Check and confirm again if the Cloud Insight Tenant URL is correct. Example.
        • https://tenant.c*.cloudinsights.netapp.com
           
  2. Cloud Insight login attempt throw the following error
     
    • Reasons users cannot log into Cloud Insights
       
    • Answer
      • Remove browser cookies or try to access Cloud Insight using browser "incognito" or "private" mode
      • Try using different browser
      • Confirm, if your user account and role is created in Cloud Insight Tenant
  3. Are you able to log on to "Auth0" before logging into Cloud Insight?
     
    • ci_user_login_issue_3.png
       
    • Answer
      • Remove browser cookies or try to access Cloud Insight using browser "incognito" or "private" mode
        • Try to log on to CI using tenant URL e.g. "https://tenant.c*.cloudinsights.netapp.com"
        • Try  "https://support.netapp.com"
        • Try "https://bluexp.netapp.com"
      • Share the result with NetApp support if you are still not able to log on to CI even though you can log on and see other NetApp sites mention above.
         
  4. Knowledge base articles with cloud insight login issues.

If you are still running into Cloud Insight Login issue then please capture as much information as possible mention above.

Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

 

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.