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Onprem classification deployment failed

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Applies to

  • Onprem Classification (Datasense)
  • Onprem BlueXP Connector (Podman & RHEL 8.10)
  • Podman 4.x

Issue

Classification (Datasense) deployment fails with below error, though all pre-requisites met and connectivity between Connector and Classification instance is open.

Prerequisites: SUCCESS!!!
Do you want to install Classification despite the listed limitations? (y/n)
y
2025-07-16 06:42:16 INFO Kerberos ticket refresh found in crontab
2025-07-16 06:42:16 STEP Test installation requirements - done
2025-07-16 06:42:16 STEP Clear old deployment if exists
2025-07-16 06:42:17 STEP Clear old deployment if exists - done
2025-07-16 06:42:17 STEP Enable podman compatibility
2025-07-16 06:42:18 INFO Podman network backend is netavark
2025-07-16 06:42:19 STEP Enable podman compatibility - done
2025-07-16 06:42:19 STEP Copy docker-compose to the system
2025-07-16 06:42:19 INFO setting docker compose
2025-07-16 06:42:19 INFO compose file set successfully
2025-07-16 06:42:19 STEP Copy docker-compose to the system - done
2025-07-16 06:42:19 STEP Docker Login to DataSense registry
2025-07-16 06:42:21 STEP Docker Login to DataSense registry - done
2025-07-16 06:42:21 STEP Pull DataSense installer image
2025-07-16 06:42:34 STEP Pull DataSense installer image - done
2025-07-16 06:42:34 STEP Create sysctl configuration
2025-07-16 06:42:34 STEP Create sysctl configuration - done
2025-07-16 06:42:34 STEP Initiate deployment
2025-07-16 13:42:34 INFO Initiate onprem installation
2025-07-16 13:42:37 ERROR Error initializing installion
2025-07-16 13:42:37 ERROR Please check BlueXP Connector is up, allow communication from current server in ports 443,80 and if relevant, allow outbound coomunication to Netapp services at port 443
Traceback (most recent call last):
File "/data/onprem_installer/initiate_on_prem_install.py", line 158, in <module>
deploy_response = _deploy_on_prem(installer_args.account_id,
File "/data/onprem_installer/initiate_on_prem_install.py", line 82, in _deploy_on_prem
response.raise_for_status()
File "/usr/local/lib/python3.10/site-packages/requests/models.py", line 1024, in raise_for_status
raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url: https://api.bluexp.netapp.com/accoun...loyment/onprem
2025-07-16 06:42:38 ERROR Initiate deployment - error
2025-07-16 06:42:38 INFO Sending install log from file /opt/netapp/install_logs/16-07-2025T06-41-08.log to AWS
 
 
 
 

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