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On-Premises BlueXP Classification Installation Fails with Error

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Applies to

  • BlueXP Classification
  • Cloud Data Sense

Issue

On-Premises BlueXP Classification installation runs for several minutes, then fails abruptly with the following output.
 
+] Mount CA path on CentOS
2023-11-28 01:34:48 INFO check /etc/hostname exists and if not create it
2023-11-28 01:34:48 INFO check /opt/netapp/hostname exists and if not create it
2023-11-28 01:34:48 INFO creating /opt/netapp/hostname
2023-11-28 01:34:48 INFO Generating Self Signed certificate
Creating datasense_ds_apiserver_run ... done
Error response from daemon: attaching to network failed, make sure
your network options are correct and check manager logs: context
deadline exceeded
ERROR: 1
2023-11-28 01:35:11 ERROR Pull images and populate DB - error
2023-11-28 01:35:11 INFO Killing Probe API
Traceback (most recent call last):
File "/data/first_install.py", line 674, in <module>
main()
File "/data/first_install.py", line 524, in main
pull_populate_deploy()
File "/data/install_logging.py", line 104, in wrapper
return func(*args, **kwargs)
File "/data/first_install.py", line 329, in pull_populate_deploy
execute_command(
File "/data/exec_cmd.py", line 29, in execute_command
raise subprocess.CalledProcessError(returncode=p.returncode,
cmd=args[0], output=std_out, stderr=std_err)
subprocess.CalledProcessError: Command '['./populate_db.sh']' returned
non-zero exit status 1.
 
 

Cause

BlueXP Classification Prerequisite test shows firewall is enabled.

Solution

1. Run BlueXP Classification Prerequisite Test. Check if firewall is  enabled.

2024-01-31 13:04:09 INFO Firewalld: enabled ->
2024-01-31 13:04:09 INFO Firewalld is active, please ensure the following ports are open for incoming traffic: 80/tcp 443/tcp 8080/tcp
2024-01-31 13:04:09 INFO [+] Internet connection summary
2024-01-31 13:04:09 INFO : All addresses can be reached ->
2024-01-31 13:04:09 INFO All required endpoints can be reached
 
2. If firewall is enabled, disable it, restart docker service, then rerun the prerequisite test and the installation of BlueXP Classification.
 
If this does not correct the installation issue:

Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Partner Notes

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Additional Information

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Internal Notes

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