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Cloud Backup does not list any files or folders

  1. Last updated
    Apr 24, 2025
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Category:
cloud-backup-service
Specialty:
bluexp
Last Updated:
4/24/2025, 1:03:13 PM

Applies to

  • Cloud Backup
  • Blue XP (Formerly Cloud Manager)

Issue

  • Cloud Backup activated successfully and volume restore works as expected
  • Cloud Backup file and folder restore does not list any files or folders
  • Search and restore indexing completes successfully, but does not find any files when customer searches for a file

 

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