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ACC Backup fails at 28 percent showing a timeout on accessing the S3 bucket

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astra
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Applies to

  • Astra Control Center (ACC) 22.11 and higher
  • Rancher RKE2 Kubernetes Cluster with a CSI1.6 Security Hardening profile

Issue

A regular backup was set to run for an application, set to use a specific S3 Bucket on Azure.
 
The backup hung at 28%, showing the following error:
Fatal: create repository at s3:<FQDN_S3_BUCKET>/acc-main/<BACKUP_UUID> failed: client.BucketList:
Get https://<FQDN_S3_BUCKET>/acc-main/?location=*:
dial tcp <IP_ADDR_S3_BUCKET>:433: i/o timeout
 

 

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