ACC Backups to S3 Storage on Rancher RKE2 deployment stops at 20%

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Views:: 262

Visibility:: Public

Votes:: 2

Category:: astra

Specialty:: snapx

Last Updated:

Applies to

Astra Control Center 22.11.0
Rancher RKE2 with CIS-1.6 Config in Rancher
Kubernetes up to 1.24.x

Issue

After having discovered the applications using trident provided PVCs in a Rancher Kubernetes cluster, when attempting to run a Backup in ACC, it passes the Snapshot phase for the full 100%, but stops at 20% of the S3 backup:

After fully failing the backup, in the astra/netapp-acc/nautilus-<UID>/nautilus-<UID>.log from the Astra support bundle logs

(normally visible \n\t between the lines have been replaced with newline here, to split the trace):

Operation thread exiting: timed out waiting for job response

"application":"astra"

"component":"nautilus"

"stacktrace":"github.com/netapp-polaris/polaris/nautilus/operations.exitmsg

/src/operations/operations.go:2733\ngithub.com/netapp-polaris/polaris/nautilus/operations.(*backupPVsTask).Apply

/src/operations/backup.go:2713\ngithub.com/netapp-polaris/polaris/nautilus/tasks.(*CompositeTask).Apply

/src/tasks/tasks.go:102\ngithub.com/netapp-polaris/polaris/nautilus/operations.(*Backup).doResticBackup.func1

/src/operations/backup.go:1777\ngithub.com/netapp-polaris/polaris/nautilus/operations.(*Backup).doResticBackup

/src/operations/backup.go:1778\ngithub.com/netapp-polaris/polaris/nautilus/operations.(*Backup).doBackup

/src/operations/backup.go:1673\ngithub.com/netapp-polaris/polaris/nautilus/operations.(*Backup).Apply

/src/operations/backup.go:212\ngithub.com/netapp-polaris/polaris/nautilus/core.(*NautilusCore).backupCreateSync

/src/core/backup.go:202\ngithub.com/netapp-polaris/polaris/nautilus/core.(*compositeOperationTask).Apply

/src/core/operation_task.go:369\ngithub.com/netapp-polaris/polaris/nautilus/core.delayedTaskRestart

/src/core/operation_task.go:681