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How can I get support for my Amazon FSx for NetApp ONTAP file system?

  1. Last updated
    Apr 25, 2024
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Category:
fsx-ontap
Specialty:
generalsupport
Last Updated:
4/25/2024, 7:17:24 AM

Applies to

  • Amazon FSx for NetApp ONTAP

Answer

  • Amazon FSx for NetApp ONTAP is an AWS first-party solution (sold and supported by AWS)
  • For questions or technical support issues associated with your Amazon FSx for NetApp ONTAP file system, infrastructure, or any solution using the service,
    use the Support Center in your AWS console to open a support case with AWS
    • Select the "FSx for ONTAP" service and the appropriate category
    • Provide the remaining information required to create your AWS support case.
  • Some initial troubleshooting steps can be found here: Troubleshooting Amazon FSx for NetApp ONTAP

Additional Information

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.