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NetApp Knowledge Base

NetApp Knowledge Base

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Introduction

  • NetApp Knowledge Base is the repository of Solutions, Answers, Procedures, and Support Information on NetApp Products and Services.
  • Knowledge Base (KB) content is written by NetApp's Technical Experts and Knowledge Domain Experts to provide the best self-service experience for our customers.
  • KB articles are designed to be easily searchable, usable, and sufficient to solve customers’ issue.

 

Log into NetApp Knowledge Base

  • Go to https://kb.netapp.com, click on Sign in, and enter your user name and password to log into NetApp Knowledge Base.
  • If you face any issues logging into the Knowledge Base, email ng-kb-support@netapp.com
  • To access customer-exclusive content, please log into the KB site.

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Language Preference

  • Once you log into the KB site, you can select your preferred language from the top-right corner of the page.

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  • KB content is available in English, Japanese and Chinese.
  • When you log into the KB site and select Japanese/Chinese for the first time, your account will be created for the selected language as well.
  • If you face any issues logging into the Knowledge Base with Japanese/Chinese, email ng-kb-support@netapp.com

Notes:

  • Translation on the KB site is done by Neural Machine Translation tools and is aimed to provide basic understanding of the KB content. It is a literal translation and certain words may not translate accurately.
  • To view the original content of the article, use the English version.
  • You can report any translation errors using the Feedback option available at the end of the article. 

Site Navigation

KB content can be navigated using the Content Categories or Product Categories.

Content Categories

These categories are available on the top of the homepage.

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Advice and Troubleshooting

Advice and Troubleshooting Category contains Product Categories and Guides based on NetApp products.

  • When you click on Advice and Troubleshooting, you see the list of Product categories.
  • When you click on the Product category, you see the Product guides.
  • Under these guides, you can find Solutions, How-to Procedures and Answers for NetApp products.

Category>  Product Category>  Product Guide> KB article

Example:

Advice and Troubleshooting> Cloud Services> Cloud Volumes ONTAP (CVO)> AWS CVOs rebooted twice after an ONTAP upgrade

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Support Bulletins
  • This category contains Support Bulletins that are announcements or communication on known product-related issues.
  • Based on the visibility of the bulletin, it is available in the Customer or Partner Bulletins Guide.

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Product Categories

These categories are also available on the homepage. Clicking on these product categories, shows the guides under the category.

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Interactive Workflows and Solution Guides Category
  • Interactive Workflows category contains user-friendly workflows designed to provide convenient access to KB articles related to one topic or a common theme.   
  • Solution Guides category contains Resolution Guides and Troubleshooting Guides, created by technical experts, based on analysis of content usage patterns. These guides contain KBs that are logically grouped to improve the self-service experience for a specific topic, product, or technology.

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Article Directory

Under Product Guides, you can see the Article Directory that contains articles for the NetApp product.

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Featured Articles

Featured articles tab in the Product Guide shows:

  • Most popular articles based on views
  • Highest rated articles based on ratings
  • Recently updated articles
  • Recently added articles

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KB Site Breadcrumbs

On the top of the page/article, the KB site breadcrumbs are available, which help you locate (Categories> Product Category> Product Guide) where you are in the KB site.

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Tree Hierarchy
  • Next to the breadcrumbs, you can see the Tree hierarchy.
  • Click on the Tree hierarchy icon to navigate to a Product Category or Guide. The Tree hierarchy also shows your location in the KB site.

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Search Capabilities

  • NetApp Knowledge Base has Enhanced Search Capabilities.
  • You can use Global Search or Bounded Search to search for Solutions and Answers using keywords or the article title.
  • Search recognizes content from titles, headings, sections, and metadata of articles.
  • Every article has a unique title and are differentiable with tags, which makes them more findable by search engines.
Global Search

Global Search is available on the homepage and on the right corner of every page.

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Bounded Search

Bounded Search enables you to search within a specific Content Category, Product Category or Product Guide, making it easier to find an article belonging to a specific NetApp Product.

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Advanced Search Options

Search Terms
Single term Single word such as "research" or "analytics"
Phrase Group of words surrounded by double quotes, such as "custom CSS"
To match the words exactly

Add "double quote marks" around a term or phrase

Note: Using only one double quote mark, either just at the beginning or end, causes a search error.

To form a more complex query Combine multiple terms with Boolean operators
Boolean Operators
  • Boolean searches help link or unlink search queries.
  • Case-sensitive and require capitalization.
  • If you have more than two words, Boolean searches help refine the search.
OR operator
  • Displays one query or the other.
  • Searching with multiple words (not a phrase in quotes) always searches with OR operator.
  • More relevant search results are boosted if all of the words in the search are in the result.
    Example: Editor OR Table
AND operator
  • Only shows articles that include all of the words in the query.

  • Searching with phrases acts similarly to using AND operator.
    Example: Editor AND Table

NOT operator
  • Removes next word from search results.

  • This helps when you have a large population of results and know you would like to strip out a specific subset of results.
    Example: Editor NOT Table

 
Boost Terms
  • When searching with multiple terms, you can boost a specific term to give it higher priority in the search.
  • Higher the boost value, the more relevance is given to the term.
  • ^: A query like "page editor" can have either "page" or "editor" boosted, depending on where ^ is appended.
    Example: page editor^2 or page^10 editor
Grouping Terms
  • Multiple clauses can be searched using parenthesis, similar to a math equation. This can be useful if you want to control the Boolean logic for a query.
  • ( ): Group words with parenthesis and use Boolean operators to separate them. For example: (mindtouch OR mt4) AND advanced. This searches for either "mindtouch" or "mt4" and "advanced" in the query.
Escape Special Characters

To escape special characters, use "\" before the character.

+ - && || ! ( ) { } ] ^ " ~ *  : \:

Example: \(1\+1\)\:2

Top Used and Recently Updated Articles

On the bottom of the homepage, you can view the list of:

  • Top-used/viewed articles in the last 30 days and
  • Recently updated articles in the KB site

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Quick Links on the Homepage

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To Submit Feedback

  • NetApp Knowledge Base team is continually working on improving the self-service experience on the KB site.
  • Please send us your valuable feedback, so we can provide customers with the best Solutions and Answers on NetApp products.
  • To submit feedback, you can either:
    • Use the click here link for feedback, available on the bottom of the homepage. This takes you to Help & Feedback OR

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  • Directly click on Help & Feedback, available on the bottom-right corner of all pages of the KB site

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  • Under Help & Feedback, click on Feedback

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KB Request Form

If a value-added article that is important to you, is not available in the KB site, submit a request to add the article:

  1. Under Feedback, click on KB Request Form
  2. Fill the KB Request Form with the article details and mention the reason the article is critical for you.

The NetApp Knowledge Base team will review the request and let you know if we can reinstate the article in the Knowledge Base.

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KB Site Feedback

To provide feedback for the KB site:

  1. Under Feedback, click on Provide KB Site Feedback. The Feedback window opens.
  2. Add your feedback and click Next

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  1. Add your email address and click Submit

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Feedback for Articles

If you see an article that needs updates or have questions on the article content, use the Feedback section at the end of an article.

To rate an article and submit feedback:

  1. Go to the end of the KB article. You will see the happy and sad icon.
  • If the article is helpful, click on the happy icon
  • If the article is not helpful, click on the sad icon
  1. Submit your feedback in the How can we improve this article box.
  2. Click on Submit feedback.
  • If you are fine with the NetApp Knowledge Base team contacting you about your feedback, tick the checkbox Yes, you may contact me about this feedback.

You can also directly click on Leave feedback in the Feedback section and submit your comments.

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Export an article as PDF

Click on the Export pages as PDF clipboard_e35b6b2cd25437173cd3f94dbc819725a.png icon available on the top-right corner of an article to export the article content as a PDF.

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Share on Social Media

  • Click on the Share clipboard_e6ae5b7ee8f0076e24f7106f113a06e9c.png icon available on the top-right corner of an article to share an article on your social media account.
  • With this feature, you can share the article on Facebook, Twitter and LinkedIn.

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