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NetApp Knowledge Base

StorageGRID ASUP communication to support.netapp.com fails

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Category:
storagegrid
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sgrid
Last Updated:

Applies to

Neapp StorageGRID 11.5

Issue

StorageGRID communication fails to support.netapp.com
 
bycast-err.log
Oct 19 11:02:44 Nodename NMS: |2021-10-19T11:02:44.981| ERROR   Connection to autosupport destination https://support.netapp.com:443 failed with error Failed to open TCP connection to Nodename:8080 (Connection refused - connect(2) for "Nodename" port 8080)
Oct 19 11:05:18 Nodename NMS: |2021-10-19T11:05:18.653| ERROR   Connection to autosupport destination https://support.netapp.com:443 failed with error Failed to open TCP connection to Nodename:8080 (Connection refused - connect(2) for "Nodename" port 8080)
 
 
 

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