Fail to download the large size file but can download the small one

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Views:: 225

Visibility:: Public

Votes:: 0

Category:: storagegrid

Specialty:: sgrid

Last Updated:

Applies to

StorageGRID

Issue

Download for small size file (for example 1KB) can be completed without any issue.
But for large size file (for example 40GB), the download is running for a while (hundreds MB is done), and then it ends abnormally.
Bycast.log shows below error at the same time:

NOTICE 1017 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Accepted HTTPS session, starting handshake NOTICE 1032 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Completed HTTPS handshake, starting HTSM NOTICE 1122 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Started HTSM process {2174473627@12695995}! NOTICE 1125 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Starting async operations NOTICE 0379 SWRQ: EVENT_PROCESS_CREATE - connection=1616989175217864 method=GET namespace=<> path=</> name=</.../.../<file name>> protocol=<HTTPS> NOTICE 1386 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (-W--C---B): Waiting for write: read: End of file NOTICE 0706 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/DEQ[++++:4|261712(0/2/4)]ENQ[+++B:0|0(0/2/4)], -K----P): Network read error: end of stream NOTICE 0595 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, ------P): Shutting down (from {2174473627@12695995}) NOTICE 0653 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, ---S--P): Delaying shutdown - waiting for child process (2174473628 (SWRQ)) to be destroyed NOTICE 1345 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (----C---B): Error on write (49044 bytes): Connection reset by peer NOTICE 1401 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (----CC---): Closing: write: Connection reset by peer NOTICE 0653 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, S--S--P): Delaying shutdown - waiting for child process (2174473628 (SWRQ)) to be destroyed NOTICE 0834 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, S--S---): Network write error: no consumer NOTICE 0653 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, S--S---): Delaying shutdown - waiting for child process (2174473628 (SWRQ)) to be destroyed ERROR 0715 SWRQ: Swift unrecoverable error (Exception after bytes sent): connection=1616989175217864, Resource=/.../.../<file name>, ErrorCode=InternalError, Details={We encountered an internal error. Please try again.}