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Fail to download the large size file but can download the small one

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97
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

StorageGRID

Issue

  • Download for small size file (for example 1KB) can be completed without any issue.
  • But for large size file (for example 40GB), the download is running for a while (hundreds MB is done), and then it ends abnormally.
  • Bycast.log shows below error at the same time:

NOTICE   1017 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Accepted HTTPS session, starting handshake
NOTICE   1032 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Completed HTTPS handshake, starting HTSM
NOTICE   1122 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Started HTSM process {2174473627@12695995}!
NOTICE   1125 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (---------): Starting async operations
NOTICE   0379 SWRQ: EVENT_PROCESS_CREATE - connection=1616989175217864 method=GET namespace=<> path=</> name=</.../.../<file name>> protocol=<HTTPS>
NOTICE   1386 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (-W--C---B): Waiting for write: read: End of file
NOTICE   0706 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/DEQ[++++:4|261712(0/2/4)]ENQ[+++B:0|0(0/2/4)], -K----P): Network read error: end of stream
NOTICE   0595 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, ------P): Shutting down (from {2174473627@12695995})
NOTICE   0653 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, ---S--P): Delaying shutdown - waiting for child process (2174473628 (SWRQ)) to be destroyed
NOTICE   1345 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (----C---B): Error on write (49044 bytes): Connection reset by peer
NOTICE   1401 HFCS: Connection 1616989175217864/AA.BB.CC.DD:60002 (----CC---): Closing: write: Connection reset by peer
NOTICE   0653 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, S--S--P): Delaying shutdown - waiting for child process (2174473628 (SWRQ)) to be destroyed
NOTICE   0834 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, S--S---): Network write error: no consumer
NOTICE   0653 HTSM: Connection 1616989175217864/AA.BB.CC.DD GET /.../.../<file name> (child: {2174473628@12695995}/-, S--S---): Delaying shutdown - waiting for child process (2174473628 (SWRQ)) to be destroyed
ERROR    0715 SWRQ: Swift unrecoverable error (Exception after bytes sent): connection=1616989175217864, Resource=/.../.../<file name>, ErrorCode=InternalError, Details={We encountered an internal error. Please try again.}

 

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