NS224 Shelf fault led on with voltage sensor status N/A after upgrade shelf firmware to FW 0162
Applies to
- AFF A400
- NS224 NVMe Drive Shelf
Issue
- After upgrade shelf FW to 0162, shelf fault led on, with multiple voltage sensors reading as N/A, but both PSUs are normal:
Channel: 0x
Shelf: 0
SES device path: local access: 0x.0.1.99
Module type: NSM100; monitoring is active
Shelf status: critical condition
SES Configuration, shelf 0:
logical identifier=0x00a0980000525c26
vendor identification=NETAPP
product identification=NS224NSM100
product revision level=0162
Vendor-specific information:
Product Serial Number: SHFNCxxxxxxxxxx
Status reads attempted: 46902; failed: 1
Voltage Sensor installed element list: 1, 2, 3, 4; with error: 2, 4
Shelf voltages by element:
[1] 12.02 Volts Normal voltage range
[2] <N/A> sensor condition <N/A>
[3] 12.01 Volts Normal voltage range
[4] <N/A> sensor condition <N/A>
STORAGE-FAULTshows:
Enclosure Status: critical
Channel: 0x
Shelf: 0
Shelf Type: NS224NSM100
Module Type: NSM100
Enclosure:
Element Status Status Bytes Status Descriptions
1: OK 01,00,02,00 FAIL
Voltage Sensors:
Element Status Status Bytes Status Descriptions
1: OK 01,00,04,C6
2: CRITICAL 02,01,00,00 CRIT UNDER
3: OK 01,00,04,C2
4: CRITICAL 02,01,00,00 CRIT UNDER
- EMS shows sensor 2 and sensor 4 are on the unknown location:
7/21/2022 09:52:51 Nodename-02 EMERGENCY ses.status.volError: NS224NSM100 (S/N SHFNCxxxxxxxxxxx) shelf 0 on channel 0x voltage error for Voltage sensor 4: critical status; voltage low critical. This element is on the unknown location.
7/21/2022 09:52:51 Nodename-02 EMERGENCY ses.status.volError: NS224NSM100 (S/N SHFNCxxxxxxxxxxx) shelf 0 on channel 0x voltage error for Voltage sensor 2: critical status; voltage low critical. This element is on the unknown location.
7/21/2022 06:49:34 Nodename-02 ALERT monitor.shelf.fault: Critical fault reported on disk storage shelf attached to channel 0x. Check fans, power supplies, disks, and temperature sensors.