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Ports e0a, e0b, e0M, e0P on FAS25xx are down

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Applies to

  • FAS2520
  • FAS2552
  • FAS2554

Issue

  • Cannot access the node management port.
  • Port Link Status LED off.
  • It is not possible to confirm this issue from ASUP since the ASUP can't be collected due to e0M is down.
  • Port e0a, e0b, e0M, e0P are down status in the following commands' output.

Example of "sysconfig -a": 

Node: NetApp-2
    NetApp Release 8.3P2: Tue May 19 01:39:13 PDT 2015
    System ID: XXXXXXXXX (NetApp-2); partner ID: XXXXXXXXX (NetApp-1)
    System Serial Number: XXXXXXXXXXXX (NetApp-2)
    slot 0: Quad Gigabit Ethernet Controller 82580
        e0a MAC Address:    00:xx:xx:xx:xx:48 (auto-1000t-fd-down)
        e0b MAC Address:    00:xx:xx:xx:xx:49 (auto-1000t-fd-down)
        e0M MAC Address:    00:xx:xx:xx:xx:4a (auto-1000t-fd-down)
        e0P MAC Address:    00:xx:xx:xx:xx:4b (auto-1000t-fd-down)

Example of "event log show":

7/17/2020 01:19:39  NetApp-2     INFORMATIONAL snmp.link.down: Interface 2 is down.
7/17/2020 01:19:39  NetApp-2     INFORMATIONAL netif.linkDown: Ethernet e0a: Link down, check cable.
7/17/2020 01:19:39  NetApp-2     INFORMATIONAL snmp.link.down: Interface 1 is down.
7/17/2020 01:19:38  NetApp-2     INFORMATIONAL netif.linkDown: Ethernet e0M: Link down, check cable.
7/17/2020 01:19:38  NetApp-2     INFORMATIONAL snmp.link.down: Interface 7 is down.
7/17/2020 01:19:38  NetApp-2     INFORMATIONAL netif.linkDown: Ethernet e0P: Link down, check cable.
7/17/2020 01:19:38  NetApp-2     INFORMATIONAL snmp.link.down: Interface 8 is down.
7/17/2020 01:14:09  NetApp-2     NOTICE rdb.ha.verified: Verified that cluster high availability (HA) is configured correctly, and that on-disk mailboxes are intact.

 

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