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E-series report "no power input" for Power supply canister and Recovery Guru reports "SUPPORT_CRU_NOINPUT"

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232
Visibility:
Public
Votes:
1
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

SANtricity

E2600, E2700, E2800, E5400, E5500, E5600, E5700

Issue

Recovery Guru reports the following error information:


Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: Array
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive tray 99
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: No Service action LED on component: Yes
Subcomponent affected: Power supply (99)
Power Supply - No Power Input

The Major Event Log (MEL) reports this as error code 280D - Critical event - Controller tray component failed.

Date/Time:  2020-04-30 10:14:43
Sequence number: 18911
Event type: 280B
Event category: Internal
Priority: Critical
Description: Controller tray component failed
Sense Key/ASC/ASCQ: No Additional Sense Information. The controller has no
      sense data available for the requesting host and addressed logical unit
      combination.(0/00/00)
Component type: Power Supply
Component location: Tray 99 - Power-fan canister 2 - Slot 1
Logged by: Controller in slot A
Line number that has changed state:2
Tray location (in Hex):63
Slot:2

 

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