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E-Series power supply failed - No power input

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Category:
e-series-systems
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esg
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Applies to

  • E2800
  • E5700

Issue

  • Recovery Guru reports the following error:

Example:

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 99
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No
Subcomponent affected: Power supply (99)

  • Storage Array Profile shows no power input for power-fan canister and power supply:

Example:

 Power-Fan Canisters Detected:  2

         Power-fan canister (Left) status:  Optimal          
         Part number:                       114-00148+E0     
         Serial number:                     111111111111111  
         Date of manufacture:               Not Available    

         Power-fan canister (Right) status:  No AC power input  
         Part number:                        114-00148+E0       
         Serial number:                      222222222222222    
         Date of manufacture:                Not Available      

       Power Supplies Detected:  2

               Power supply status:  Optimal          
               Location:             Left             
               Part number:          114-00148+E0     
               Serial number:        111111111111111  
               Date of manufacture:  Not Available    

               Power supply status:  No power input   
               Location:             Right            
               Part number:          114-00148+E0     
               Serial number:        222222222222222  
               Date of manufacture:  Not Available 

 

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