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E-Series unscheduled reboot with MPIO and DA error

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73
Visibility:
Public
Votes:
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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

 

  • E-Series
  • SANtricity OS 11.50.2 (June 2019) and bellow
  • Volumes created between 11.40.2 (April 2018) and 11.50.2 (June 2019)
  • Using Data Assurance (DA) feature
  • Using Windows ODX feature
  • Using VMware VAAI feature

Issue

 

  • Storage-assisted copy operations (Windows ODX or VMware VAAI) may result in false DA errors and controller reboot
  • Controller report multipath (MPIO) error
  • Recovery Guru may report 

Failure Entry 1: NON_PREFERRED_PATH-Recovery Failure Type Code: 10

 

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