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VSCAN software McAfee (Trellix) ENSSP fails to release locks on files resulting CIFS client getting Access Denied

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ontap-9
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nas
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Applies to

  • ONTAP 9
  • McAfee EndPoint Security Storage 2.1 (ENSSP)
  • McAfee EndPoint Security Storage 2.2 (ENSSP)
  • Vscan

Issue

  • CIFS client gets access denied when trying to access the file
  • After enabling sectrace vserver sectrace trace-result show shows reason Access is denied because a delete is pending on this object  for the file that client gets access denied

::> vserver sectrace trace-result show
Vserver: svm1

Node            Index Filter Details             Reason
--------------- ----- -------------------------- ------------------------------
NODE-A          1     Security Style:  -         Access is denied because a
                                                 delete is pending on this
                                                 object
                      Protocol: cifs
                      Volume: -
                      Share: vol1$
                      Path: /q03/sftp/request/testfile.Req
                      Win-User: NASLAB\user1
                      UNIX-User: root
                      Session-ID: 3419639492094821024

  • vserver lock show  shows File is locked by VSCAN server which performs the scan of the file

::> vserver lock show -vserver svm1 -volume vol1 -path /vol1/q03/sftp/request/testfile.Req
Vserver: svm1
Volume   Object Path               LIF         Protocol  Lock Type   Client
-------- ------------------------- ----------- --------- ----------- ----------
vol1 /vol1/q03/sftp/request/testfile.Req lif1 cifs op-lock 10.xx.xx.96
                Oplock Level: null
                share-level 10.xx.xx.96
                Sharelock Mode: none-deny_none    

NOTE : Here 10.xx.xx.96 is the vscan server IP address

 

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