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AutoSupport not receiving via https/https Error: Forefront TMG denied the specified Uniform Resource Locator (URL)

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Category:
data-ontap-8
Specialty:
hw
Last Updated:

Applies to

  • ONTAP :8.3.2 P11
  • FAS 8040

Issue

AutoSupport is not receiving on one of the nodes in the cluster via http/https:
Error: Forefront TMG denied the specified Uniform Resource Locator(URL)
 

From the below command output, the node: 01 with status "failed" is reported
::> autosupport check show
                            On Demand
Node             HTTP/HTTPS Server     SMTP       Configuration
---------------- ---------- ---------- ---------- -------------
node:02  ok         ok         ok         ok

node:01  failed     failed     ok         ok
Warning: status not "ok" for at least one check. Use the "check
show-details" command for additional information.
2 entries were displayed

 

::> autosupport check show-details
Node: node:01

Category: http-https
          Component: http-put-destination
             Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/. LibCurl Error
                     (56): Failure when receiving data from the peer

          Component: http-post-destination
             Status: failed
             Detail: HTTP/S POST connectivity check failed for destination:
                     https://support.netapp.com/asupprod/post/1.0/postAsup.
                     LibCurl Error (56): Failure when receiving data from the
                     Peer


Notifyd.log
00000024.00851b3d 02e01ef4 Tue May 28 2019 15:19:47 +10:00 [kern_notifyd:info:1615] 0x80aac3b00: 0: ERR: AutoSupport::OnDemand: Unable to send trigger request to ASUP OnDemand Server
00000024.00851b3e 02e01ef4 Tue May 28 2019 15:19:47 +10:00 [kern_notifyd:info:1615] 0x80aac3b00: 0: ERR: AutoSupport::OnDemand: Unable to send AOD request to OnDemand Server: Failure when receiving data from the peer
00000024.00851b3f 02e01ef4 Tue May 28 2019 15:19:47 +10:00 [kern_notifyd:info:1615] Received HTTP code 502 from proxy after CONNECT

00000024.00851ed4 02e02650 Tue May 28 2019 15:22:56 +10:00 [kern_notifyd:info:1615] (category: 1615:2378:deliver) (emittime: 5/28/2019 15:22:22) (message: Read response immediately from proxy CONNECT)ï?  From Netapp it is able to connect till proxy server
00000024.00851ed5 02e02650 Tue May 28 2019 15:22:56 +10:00 [kern_notifyd:info:1615] (category: 1615:2378:deliver) (emittime: 5/28/2019 15:22:22) (message: HTTP/1.1 502 Proxy Error ( Forefront TMG denied the specified Uniform Resource Locator (URL).  ))
00000024.00851ed6 02e02650 Tue May 28 2019 15:22:56 +10:00 [kern_notifyd:info:1615] (category: 1615:2378:deliver) (emittime: 5/28/2019 15:22:22) (message: Via: 1.1 P01721)
00000024.00851ed7 02e02650 Tue May 28 2019 15:22:56 +10:00 [kern_notifyd:info:1615] (category: 1615:2378:deliver) (emittime: 5/28/2019 15:22:22) (message: Connection: close)
00000024.00851ed8 02e02650 Tue May 28 2019 15:22:56 +10:00 [kern_notifyd:info:1615] (category: 1615:2378:deliver) (emittime: 5/28/2019 15:22:22) (message: Proxy-Connection: close)

 

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