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ASUP transmission failed - Received HTTP code 404 from proxy after CONNECT

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9
  • AutoSupport (ASUP) delivery

Issue

  • ASUP transmission failed after ONTAP upgrade
  • AutoSupport configuration uses Proxy

::> autosupport history show -instance
                            Node: cluster01-n01
     AutoSupport Sequence Number: 1268
Destination for This AutoSupport: http
                   Trigger Event: callhome.management.log
             Time of Last Update: 11/16/2020 02:37:01
              Status of Delivery: transmission-failed
               Delivery Attempts: 15
             AutoSupport Subject: MANAGEMENT_LOG
                    Delivery URI: proxy.domail.com:8080(support.netapp.com/put/AsupPut)
                      Last Error: Received HTTP code 404 from proxy after CONNECT
              Time of Generation: 11/16/2020 00:28:09
                           (...)

  • Connection to Proxy works, however error 404 not found is received from server when trying to reach support.netapp.com:443
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] (category: 73500:3889:deliver) (emittime: 12/11/2020 17:20:58) (message: Connected to proxy.domain.com (x.x.x.x) port 8080 (#0))
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] (category: 73500:3889:deliver) (emittime: 12/11/2020 17:20:58) (message: CONNECT support.netapp.com:443 HTTP/1.1
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] Host: support.netapp.com:443
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] User-Agent: filer/NetApp/9.7P6
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] Proxy-Connection: Keep-Alive)
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] (category: 73500:3889:deliver) (emittime: 12/11/2020 17:20:58) (message: HTTP/1.1 404 Not Found)
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] (category: 73500:3889:deliver) (emittime: 12/11/2020 17:20:58) (message: Server: proxy.domain.com)
 
  • SMTP connection fails with 554 5.7.1 Relay access denied
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] (category: 73500:3889:deliver) (emittime: 12/11/2020 17:20:56) (message: 554 5.7.1 <mail@domain.com>: Relay access denied)
Fri Dec 11 2020 17:20:59 +01:00 [kern_notifyd:info:73500] (category: 73500:3889:deliver) (emittime: 12/11/2020 17:20:56) (message: RCPT failed: 554)

 

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