ASUP over SMTP fails with Client host rejected: Access denied

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Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

ONTAP 9
AutoSupport (ASUP)
Transport SMP
554 5.7.1 : Client host rejected: Access denied

Issue

AutoSupport is enabled but not sending logs.
A notifyd log shows access denied:

(message:   Trying SMTP_Server_IP...)

(message: TCP_NODELAY set)

(message: STATE: CONNECT => WAITCONNECT handle 0x808e04008; line 1459 (connection #0))

(message: Connected to SMTP_Server_IP port 25 (#0))

(message: STATE: WAITCONNECT => SENDPROTOCONNECT handle 0x808e04008; line 1576 (connection #0))

(message: Marked for [keep alive]: SMTP default)

(message: SMTP 0x808a47e48 state change from STOP to SERVERGREET)

(message: STATE: SENDPROTOCONNECT => PROTOCONNECT handle 0x808e04008; line 1590 (connection #0))

(message: 554 5.7.1 : Client host rejected: Access denied)

(message: Got unexpected smtp-server response: 554)

(message: multi_done)

(message: Marked for [closure]: SMTP done with bad status)

(message: Closing connection 0)

autosupport history show -instance shows timeout when connecting to the SMTP server:

SMTP connectivity check failed for destination. Error: Timeout was reached when connectiong to the server