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Aborting sfinstall upgrades can cause a false positive 'Volumes Offline' message

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213
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp Element software
  • Element Health Tools
  • Hybrid Cloud Control (HCC)

Issue

When interrupting an in-progress Element upgrade of a storage cluster using the command-line Health Tools (sfinstall) or HCC, the following error messages may appear:

Disable drum failed:Cannot disable drum, there are active standbys Error: SolidFireApiError server=[10.x.x.x] method=[DisableStandbySliceAssignments], params=[{}] - error name=[xSliceStandbysWithDataExist], message=[Cannot disable: slice x has active or failed standby], code=[500], retryable=[False]


Volumes went offline during upgrade. Refer to the volumesOffline cluster fault in the Error Log for affected Volume IDs. Contact NetApp support immediately to find the root cause and resolve this problem.

When cross-referencing this alert against the cluster's web UI or Active IQ, however, there is no associated volumesOffline alert and I/O to the cluster is not interrupted.

 

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