Skip to main content
NetApp Knowledgebase

SnapCenter fails to backup VMs due to communication with SVM times out

Applies to

  • SnapCenter Server
  • SnapCenter Plug-in for Microsoft Windows
  • SnapCenter Plug-in for VMware vSphere


  • SnapCenter falis to discover resources by the following error during backup VMs.

Unable to get storage details for datastore <DATASTORE> with managed object reference <DATASTORE>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.

  • The following error message is reported in the SnapDriveSALDebug.log/SCW_<Job_ID>.log file.

Critical SAL PID=[XXXX] TID=[XXXX] The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Connection to <SVM> on port 443 for protocol HTTPS timed out.



Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support