Skip to main content
NetApp Knowledge Base

SCV Plug-in is not visible under vCenter Web Interface after upgrading vCenter Server to 7.0

Views:
531
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • NetApp Data Broker (NDB) 1.0.X
  • VMware vCenter Server 7.0

Issue

  • SnapCenter Plug-in for VMware vSphere (SCV) is not visible under vCenter Web Interface after upgrading vCenter Server to 7.0.
  • When trying the solution of 'SCV not visible under vCenter UI after upgrade', step 13 fails with the following error.

Registration failed!: Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.

Example:

2008575523.jpg

  • vmcontrol.log shows the following error when the registration fails.

Example:

2020-12-08 21:11:32.350 DEBUG w9108 --- [ qtp32374789-16] c.n.a.u.CryptoUtil                       : Unsupported configuration to decrypt the given message.
java.lang.ArrayIndexOutOfBoundsException
    at java.lang.System.arraycopy(Native Method)
    at com.netapp.aegis.util.CryptoUtil.decrypt(CryptoUtil.java:161)
    at com.netapp.aegis.util.CryptoUtil.decrypt(CryptoUtil.java:124)
    at com.netapp.aegis.sms.provider.GetHostInfoManager.registerVcenterServer(GetHostInfoManager.java:382)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  :

2020-12-08 21:11:32.366 DEBUG w9108 --- [ qtp32374789-16] c.n.a.s.p.GetHostInfoManager             : Exception while trying to get old service instance: VI SDK invoke exception:org.dom4j.DocumentException
java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException
    at com.vmware.vijava.vim25.ws.XmlGenDom.fromXML(XmlGenDom.java:76)
    at com.vmware.vijava.vim25.ws.WSClient.invoke(WSClient.java:93)
    at com.vmware.vijava.vim25.ws.VimStub.retrieveServiceContent(VimStub.java:1434)
    at com.vmware.vijava.vim25.mo.ServiceInstance.init(ServiceInstance.java:173)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:99)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:90)
    at com.netapp.aegis.vsphere.VsphereService.getVsphereServiceInstance(VsphereService.java:100)

  :

2020-12-08 21:11:32.366 DEBUG w9108 --- [ qtp32374789-16] c.n.a.v.VsphereService                   : [JobId:0] Invalid arguments, can't retrieve session from null vSphere serviceInstance!
2020-12-08 21:11:32.366 DEBUG w9108 --- [ qtp32374789-16] c.n.a.v.VsphereService                   : vSphereServiceURL is : https://XX.XX.XX.XX:443/sdk
2020-12-08 21:11:32.376 DEBUG w9108 --- [ qtp32374789-16] c.n.a.v.VsphereService                   : VI SDK invoke exception:org.dom4j.DocumentException
2020-12-08 21:11:32.377 ERROR w9108 --- [ qtp32374789-16] c.n.a.m.VserverStore                     : VI SDK invoke exception:org.dom4j.DocumentException
java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException
    at com.vmware.vijava.vim25.ws.XmlGenDom.fromXML(XmlGenDom.java:76)
    at com.vmware.vijava.vim25.ws.WSClient.invoke(WSClient.java:93)
    at com.vmware.vijava.vim25.ws.VimStub.retrieveServiceContent(VimStub.java:1434)
    at com.vmware.vijava.vim25.mo.ServiceInstance.init(ServiceInstance.java:173)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:99)
    at com.vmware.vijava.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:90)
    at com.netapp.aegis.vsphere.VsphereService.getVsphereServiceInstance(VsphereService.java:100)

  :

2020-12-08 21:11:32.377 ERROR w9108 --- [ qtp32374789-16] c.n.a.m.VserverStore                     : Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.
2020-12-08 21:11:32.377 ERROR w9108 --- [ qtp32374789-16] c.n.a.s.p.GetHostInfoManager             : Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.
com.netapp.nvpf.api.model.ApiException: Unable to connect to vCenter Server. Please check if vCenter Server and Port are correct.
    at com.netapp.aegis.model.VserverStore.validateVSphereConfiguration(VserverStore.java:125)
    at com.netapp.aegis.model.VserverStore.setVSphereConfiguration(VserverStore.java:158)
    at com.netapp.aegis.sms.provider.GetHostInfoManager.registerVcenterServerWithHostInfo(GetHostInfoManager.java:482)
    at com.netapp.aegis.sms.provider.GetHostInfoManager.registerVcenterServer(GetHostInfoManager.java:398)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device