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NetApp Knowledge Base

Data ONTAP VSS Provider (navssprv) fails to start during a SnapCenter for Plug-In Exchange backup due to logon failure

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Applies to

 SnapCenter Plug-In for Exchange (SCE)

Issue

SCE backups fail to create snapshots.  The following errors are reported 

  • SCE Backup Log
    • Failed to add to snapshot set. [VSS_E_UNEXPECTED_PROVIDER_ERROR]
  • Windows System Event Log
    • The Data ONTAP VSS Hardware Provider service failed to start due to the following error: The service did not start due to a logon failure."

 

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