Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Unified Manager shows "The cluster is not reachable" error after an ONTAP upgrade

Last Updated:

Applies to

OnCommand Unified Manager (UM) 9.x


  • There was a recent Cluster ONTAP upgrade
  • The following error message is seen in the UM Web UI on the Dashboard > Cluster View > Monitoring Status section

The cluster <cluster name> is not reachable. Cluster cannot be reached. Ensure that there is network connectivity to the cluster. The following settings must also be configured correctly for the cluster: hostname or cluster-management IP address, protocol, and port. If the issue persists, contact technical support.

  • The ocumserver.log file contains the following error message:

2018-11-06 05:06:32,139 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Ignoring PACKAGE_CHANGED at updateTime Tue Nov 06 05:06:27 MST 2018, previous foundation poll at pollStartTime Fri Oct 05 09:43:04 MDT 2018 still being processed for ds=1(#####), adding to the droppedJmsDataSources list

2018-11-06 05:06:32,490 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Previous foundation poll at pollStartTime Fri Oct 05 09:43:04 MDT 2018 ongoing for ds=1(###), adding to the droppedJmsDataSources list

Note: Use either the RHEL/Windows or OVA article to produce a Support Bundle to locate the ocumserver.log file in the <support bundle name>\server directory



Scan to view the article on your device

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support