Downloading support logs and exporting workflows fail with an HTTP 404 and other Errors in Workflow Automation

Applies to

• Workflow Automation 5.1
• Workflow Automation 5.1.1, 5.1.1P2

Issue

• Support bundle and workflow exports are not downloadable from the UI as it fails with a HTTP 404 error
• Manual Backups via web UI and Backups via REST API are failing as well
• And one or more deployment files under the deployments folder are in a *.failed status.
  • Windows deployment files location: $:\Program Files\NetApp\WFA\jboss\standalone\deployments
  • Linux deployment files location: /opt/netapp/wfa/jboss/standalone/deployments
• The content of the failed deployment file looks like :

"{\"WFLYCTL0080: Failed services\" => {\"jboss.deployment.unit.\\\"download.war\\\".undertow-deployment\" => \"java.lang.RuntimeException: java.lang.RuntimeException: UT010039: Unknown authentication mechanism CUSTOM-BASIC
Caused by: java.lang.RuntimeException: java.lang.RuntimeException: UT010039: Unknown authentication mechanism CUSTOM-BASIC
Caused by: java.lang.RuntimeException: UT010039: Unknown authentication mechanism CUSTOM-BASIC\"}}"

• In the server.log file you will find this error:

Caused by: java.lang.RuntimeException: UT010039: Unknown authentication mechanism CUSTOM-BASIC