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The admin user is locked due to multiple login failures for AIQUM

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215
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM) 9.10
  • VMware Virtual Machine OVA

Issue

  • The admin user is locked.

OCUM20220307.jpg

  • The Audit Logs show the wrong password input multiple times then the user account is locked for admin.
[:NOTIC]::WEB:err:[10.70.173.93]::Authentication failed for admin [WebAuthenticationDetails [RemoteIpAddress=10.70.173.93, SessionId=j8v12WXQajkuj4ZYfdm56SWCggI-6IgqMSYL0SYC]]: com.netapp.dfm.core.authentication.AuthenticationConfiguration$BadCredentialsPreventOtherProvidersException: Password Salt cannot be empty.
 
[:NOTIC]::WEB:err:[10.70.248.123]::Authentication failed for admin [WebAuthenticationDetails [RemoteIpAddress=10.70.248.123, SessionId=null]]: org.springframework.security.authentication.LockedException: User account is locked
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