Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager reports alert test email failure error "Failed to send email"

Views:
854
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

Active IQ Unified Manager 9.6+ (AIQUM)

Issue

Issue 1

Mail server configuration is correct and network communication is good. Issue with only one DL not receiving any emails

Issue 2
  • Unable to receive any email alerts and scheduled report email from AIQUM
  • Attempt to run the Alert notification test fails with an error. Received below email while testing an alert:
Failed to send email. Check
that the SMTP server is configured correctly and refer to the SMTP server logs for details. No additional
details are available.
 
One of the error in ocumserver log post testing alert

2021-07-26 16:29:58,990 WARN  [admin] [default task-1399] [service.event.AlertDataAccessService|testAlerts] [c.n.dfm.impl.alert.EmailAlertAction] Exception while sending mail.
org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535 Authentication Credentials Invalid

at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:424)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:307)
at deployment.dfm-app.war//org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:296)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support