Active IQ Unified Manager failed to collect data from the cluster with "Authorization failed" error

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Visibility:: Public

Votes:: 0

Category:: active-iq-unified-manager

Specialty:: snapx

Last Updated:

Applies to

Active IQ Unified Manager(AIQUM) 9.6 or later
ONTAP 9

Issue

The Active IQ Unified Manager can not able to collect data from the cluster with the following error:

au.log:

2022-06-29 00:06:02,057 ERROR [common-pool-69788] c.o.s.a.d.n.NetAppOCIEArchivePerformancePackage (NetAppOCIEArchivePerformancePackage.java:390) - Failed to get archive file names from zapi. netapp.manage.NaAuthenticationException: Authorization failed

at netapp.manage.NaServer.invokeHTTP(NaServer.java:1017) ~[manageontap.jar:9.8]

at netapp.manage.NaServer.invokeElemForXML(NaServer.java:780) ~[manageontap.jar:9.8]

at com.onaro.sanscreen.acquisition.datasource.netapp_ocie.transport.zapi.ZAPIConnection.invokeElem(ZAPIConnection.java:484) ~[au-datasource-netappfoundation.jar:9.9.0-2021.08.J1133]

... 22 more

Wrapped by: com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Failed to log in to the cluster: 10.0.11.11