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Permission denied when starting the Cloud Insight Acquisition Unit Server Service

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Applies to

  • Cloud Insight Acquisition Unit (CI AU)
  • Acquisition Unit (AU)
  • Red Hat Enterprise Linux (RHEL 7/8)
  • CentOS (7)

Issue

Failed to stop and start the Cloud Insight Acquisition Service using "systemctl" comand

  • RHEL 8x
  • Cloud Insights acquisition.service fails to start after automatic upgrade pushed from the backend.
  • Checking the status of the "acquisition.server" service

    • systemctl status acquisition.serviceMay 23 13:14:07 localhost systemd[241763]: acquisition.service: Changing to the requested working directory failed: Permission denied
      May 23 13:14:07 localhost systemd[241763]: acquisition.service: Failed at step CHDIR spawning /opt/netapp/cloudinsights/acq/scripts/acquisition.server: Permission denied
      May 23 13:14:07 localhost systemd[1]: acquisition.service: Main process exited, code=exited, status=200/CHDIR
      May 23 13:14:07 localhost systemd[1]: acquisition.service: Failed with result 'exit-code'.
      May 23 13:14:07 localhost systemd[1]: acquisition.service: Service RestartSec=100ms expired, scheduling retart.
      May 23 13:14:07 localhost systemd[1]: acquisition.service: Scheduled restart job, restart counter is at 4.

 

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