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Mediator service not working

Last Updated:

Applies to

  • ONTAP 9
  • MetroCluster
  • Mediator


  • The connection status for Mediator reports 'false'
Local::*> metrocluster configuration-settings mediator show
Mediator IP     Port    Node                    Configuration Connection
                                                Status        Status
--------------- ------- ----------------------- ------------- -----------
                31784   node001_1                true          false
                        node002_1                true          false
                        node001_2                true          false
                        node002_2                true          false
  • Verified Mediator ports (31784 & 3260) to be allowed in the firewall
  • Removing and reinclude the mediator service on the cluster didn't resolve the issue
  • Verified ONTAP mediator services  to be healthy 

root@node# systemctl status ontap_mediator mediator-scst
● ontap_mediator.service - ONTAP Mediator
Loaded: loaded (/etc/systemd/system/ontap_mediator.service; enabled; vendor >
Active: active (running) since Thu 2022-01-06 12:06:35 UTC; 1 years 5 months>
Main PID: 1461 (uwsgi)
Status: "uWSGI is ready"
Tasks: 3 (limit: 26213)
Memory: 81.3M
CGroup: /system.slice/ontap_mediator.service
├─1461 /opt/netapp/lib/ontap_mediator/pyenv/bin/uwsgi --ini /opt/net>
├─2109 /opt/netapp/lib/ontap_mediator/pyenv/bin/uwsgi --ini /opt/net>
└─2110 /opt/netapp/lib/ontap_mediator/pyenv/bin/uwsgi --ini /opt/net>
● mediator-scst.service
   Loaded: loaded (/etc/systemd/system/mediator-scst.service; enabled; vendor p>
   Active: active (running) since Thu 2022-01-06 12:07:00 UTC; 1 years 5 months>
Main PID: 2743 (iscsi-scstd)
    Tasks: 1 (limit: 26213)
   Memory: 4.8M
   CGroup: /system.slice/mediator-scst.service
           └─2743 /usr/local/sbin/iscsi-scstd

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