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SnapDiff jobs are hanging and API calls fail to return output

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snapdiff
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dp
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Applies to

  • ONTAP
  • Backup application using snapdiff

Issue

  • Backup application performing snapshot differential (SnapDiff) backup has jobs that hang
  • Analysis of application and ONTAP logs can track the API call leaving the backup server, but no response to the API call can be found
  • In MGWD this message is seen: ontapi :: 10.10.10.10 :: user :: snapdiff-rpc-server-get :: This request exceeds the configured session limit (10) for your Vserver ("vserver1").

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