Skip to main content
NetApp Knowledge Base

Directory-level NDMP restore fails with internal error, no files were created

Last Updated:

Applies to

  • ONTAP 9
  • IBM Spectrum Protect (formerly TSM)


  • A file- or directory-level restore fails with internal error reported by Spectrum Protect, and no files were created  in the NetApp ndmp debug log
  • The restore nlist can be found in a ndmp debug log of the restore
  • The nlist is sent by the Data Management Application (DMA,) and contains a listing of items being restored
  • When examined, the nlist entries may be found to contain spaces in either the file or directory names

/data-SVM1/sharedat/REPORTING/Clients/Client Data/Monthly/Jan Transactions.xls

/data-SVM1/sharedat/REPORTING/Clients/Client Data/Monthly

  • Less common, but possible -- The restore nlist for the failing restore contains multiple, identical entries:
nlist[0/4] original_path='/data-SVM1/sharedat/REPORTING/Clients/Client'
nlist[0/4] destination_dir='/data-SVM1/sharedat/REPORTING/Clients/Client' name='' other_name=''
nlist[0/4] node=0 (0x0)
nlist[0/4] fh_info=0 (0x0)
nlist[1/4] original_path='/data-SVM1/sharedat/REPORTING/Clients/Client'
nlist[1/4] destination_dir='/data-SVM1/sharedat/REPORTING/Clients/Client' name='' other_name=''
nlist[1/4] node=0 (0x0)
nlist[1/4] fh_info=0 (0x0)
nlist[2/4] original_path='/data-SVM1/sharedat/REPORTING/Clients/Client'
nlist[2/4] destination_dir='/data-SVM1/sharedat/REPORTING/Clients/Client' name='' other_name=''
nlist[2/4] node=0 (0x0)
nlist[2/4] fh_info=0 (0x0)
nlist[3/4] original_path='/data-SVM1/sharedat/REPORTING/Clients/Client'
nlist[3/4] destination_dir='/data-SVM1/sharedat/REPORTING/Clients/Client' name='' other_name=''
nlist[3/4] node=0 (0x0)
nlist[3/4] fh_info=0 (0x0)


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.