ZAPI timeout since ONTAP upgrade

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Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: Perf

Last Updated:

Applies to

ONTAP 9
NetApp ONTAPI (ZAPI)
Service Processor (SP)
Baseboard Management Controller (BMC)

Issue

ZAPI call <environment-sensors-get-iter> returns no values and timeout after 50+ seconds

time curl --connect-timeout 30 --user username --insecure --data-ascii '<?xml version="1.0" encoding="UTF-8"?> <netapp xmlns=http://www.netapp.com/filer/admin version="1.130">  <environment-sensors-get-iter/>

</netapp>' -H "Content-Type: text/xml" 'https://10.11.12.13/servlets/netapp....Lrequest_filer'

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

100 3078 0 2929 100 149 34 1 0:02:29 0:01:23 0:01:06 156

real 1m 29.31s

user 0m 0.02s

sys 0m 0.00s

cluster01::*> system node environment sensors show -node node01

Node Sensor State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi

---- --------------------- ------ ----------- -------- -------- ------- -------

ramfas11

PSU2 normal

GOOD

PSU1 normal

GOOD

Fan3 normal

GOOD

Fan2 normal

GOOD

Fan1 normal

GOOD

SP Status normal

IPMI_HB_OK

mSATA Status normal

OK

mSATA Pres normal

PRESENT

Warning: Unable to list entries on node node01. The Service Processor on node "node01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the

SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are

configured correctly and are functional (up). Then, try the command again.

Error: show failed on node "node01": The Service Processor on node "node01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC,

verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured

correctly and are functional (up). Then, try the command again.

8 entries were displayed.

SSL Error in SP-MGMT-MLOG-TXT.GZ ASUP section

00000026.021819cb 0448d1c2 Thu Aug 31 2023 18:19:02 +02:00 [kern_servprocd:info:6028] 0x80944b000: 8503e8000083abee: ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 7 (SSL_connect: certificate verify failed (SSL_error_code = 1))

00000026.021819cc 0448d1c2 Thu Aug 31 2023 18:19:02 +02:00 [kern_servprocd:info:6028] 0x80944b000: 8503e8000083abee: ERR: Servprocd::CLI: sp_get_sensor_info_worker : EXCEPTION Occured in closing the spcc transport

Issue continue after restarting api-service

cluster01::*> system service-processor api-service modify -is-enabled false

cluster01::*> system service-processor api-service modify -is-enabled true

cluster01::*> system service-processor api-service check -node node01

Issue continue after rebooting SP/BMC

cluster01::*> system service-processor reboot-sp -node node01

Issue continue after restarting servprocd process