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Network port becomes unusable due to netif.sfpNotSupported

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ontap-9
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Applies to

  • ONTAP 9
  • FAS / AFF systems

Issue

  • Network port becomes unusable due to an unsupported SFP+ or QSFP+ module being installed.
    • Sun Aug 16 01:10:12 UTC [cluster-01: intr: netif.sfpNotSupported:error]: The SFP+ or QSFP+ module (FINISAR CORP.    FTLX8571D3BCL   ) installed in e1a is not supported with this network interface.
    • Dec 10 17:13:49 [cluster-01:netif.sfpNotSupported:error]: The SFP+ or QSFP+ module (AVAGO AFBR-57F5MZ-NA1 ) installed in e0c is not supported with this network interface.
  • The SFP parts number and serial number might not seen in SYSCONFIG -A:
    • slot 3: Dual 100G Ethernet Controller IONIC
              e3a MAC Address:    00:xx:xx:xx:xx:28 (auto-unknown-down)
                  SFP Vendor:    
                  SFP Part Number:    
                  SFP Serial Number:    
              e3b MAC Address:    00:xx:xx:xx:xx:29 (auto-unknown-down)
                  SFP Vendor:    
                  SFP Part Number:    
                  SFP Serial Number:    
              Device Type:        ionic
              Firmware Version:   1.4.0-E-114
              Serial Number:      xxxxxx000xx
    • 5/23/2024 04:52:07  Node01         ERROR         netif.sfpNotSupported: The SFP+ or QSFP+ module (not supported ) installed in e3a is not supported with this network interface.
  • This behavior can sometimes be observed after an ONTAP upgrade.

 

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